How we use your data
Reassured Limited is committed to protecting your privacy in accordance with the EU General Data Protection Regulation and the implementing UK legislation.
The information we collect
As part of our recruitment process, we will collect certain information about you, this will include personal details such as your name, date of birth and contact numbers.
Should you join Reassured Limited as an employees, we will collect further information from you in order to provide the full range of employee benefits that we offer. We will seek your consent during the application process to pass your details to our carefully selected providers.
The personal information that we may collect about you broadly falls into the following categories:
- Information that you provide voluntarily
Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details, receive further marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.Some of the personal information that you provide may include sensitive personal information, such as health-related information, which we need for the purposes of providing an employee benefit for you.
- Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. city-level location), mobile phone network and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
- Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
Processing your Data (How we use your data)
Reassured Limited will be handling the personal information you provide. This will include any sensitive personal data such as health information which you provide as part of the employee benefits application process.
Reassured Limited may use personal information for the following purposes:
- Provide you with a quotation and apply for a policy;
- Administer your policy;
- Assist with the claims handling process;
- For the prevention, detection and investigation of financial crime, including fraud;
- Statistical and analytical research; and
- Where necessary, to comply with legal and regulatory obligations;
We rely on the following legal bases to use your personal data:
The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
- Legitimate interests
The processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
In some circumstances we may be required to obtain your consent to provide you with direct marketing of our products and services. Where this requirement applies or where we have sought your consent, we will process your personal data with your consent (see access to your information below for more information about how you may opt-out of marketing communications or withdraw your consent).
Where your data is held
Your personal data is held on secure servers operated by Reassured Limited and agencies contracted by us. We do not transfer your data outside the UK and we comply with the protection offered to you under the General Data Protection Regulation 2018.
Access to your information
You have the right to ask Reassured Limited for a copy of the personal information we hold about you including call recordings.
If you would like to (a) access, correct, update or request deletion of your information; or (b) object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, please contact Reassured Limited using the contact details provided and stating the nature of your request. Furthermore, if you believe the information we hold is incorrect please contact Reassured Limited detailing any inaccuracies in that information. We will rectify any inaccuracies immediately.
You also have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Retention of data
Reassured Limited comply with all the statutory requirements as appropriate and where no statutory requirement exists, follow the CIPD guidance on recommended retention periods, which are in accordance with time periods for employment tribunal or civil claims.
The UK Limitation Act (1980) contains a six-year time limit for starting many legal proceedings. Where documents may be relevant to a contractual claim, these are kept for at least a corresponding six-year period. Documents that fall outside of these requirements are kept for the time needed and no longer.
Who we may share your information with
We may share your information with our third party insurers and business partners in order to arrange any employee benefits on your behalf and as otherwise required in order to fulfil our contract with you.
Your personal information may be used for the purpose of advertising services provided by advertising service provider’s organisations such as Google, Facebook, Outbrain and Taboola. We may share data with them to carry out this activity. We carry out these activities to help us understand customer behaviour, advertise and improve our services for you now and in the future. We will not sell your data to third parties for them to market to you.
Your personal information may also be disclosed to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
We may also share your data with our agents and advisors and with any other corporate entity in our group, including entities that we may acquire or that may acquire us in the future, provided that we inform them that they must use your personal information only for the purposes disclosed in this Privacy Notice.
We may also share your information to any other person if you have consented to the disclosure.
You may download, print extracts and/or make copies of works on this site for your own personal and non-commercial use, providing you acknowledge Reassured as the source of the information and include a link to our website.
Should you have reason to complain you may do so by emailing firstname.lastname@example.org with a broad outline of the nature of your complaint.
Alternatively, you may put your complaint in writing to:
The Data Protection Officer
Or by phone: 0808 168 2025, selecting option 1 (Reassured) then option 4 (Complaints)
You have the right to complain to the Information Commissioner’s Office about our collection and use of your personal information. For more information, please contact the Information Commissioner’s Office (ico.org.uk):
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Changes to this policy
Last updated: 24th May 2018