If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
As soon as you contact us about a complaint we will:
Try to deal with your complaint within 24 hours
- Try to deal with your complaint within 24 hours
- If this isn’t possible we will send you a letter within 5 working days confirming who will be handling your complaint
- After investigating your complaint we will respond, as quickly as possible and if no decision has been reached we will update you on progress after 4 and 8 weeks.
For complaints please contact us on the details below or send an email to complaints@reassured.co.uk. Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm.
When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.
Please write to us at:
Reassured Ltd
Belvedere House,
Basing View,
Basingstoke,
RG21 4HG
Telephone: 0808 168 2025
We may record and monitor calls. Call charges will vary.