If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
As soon as you contact us about a complaint we will:
For complaints please contact us on the details below or send an email to firstname.lastname@example.org
Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm.
When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.
Please write to us at:
Unit 8, Oriel Court,
Omega Business Park,
Telephone: 0808 168 2025
We may record and monitor calls. Call charges will vary.
The Financial Ombudsman Service:
If we haven’t issued our “final response” within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
Financial Ombudsman Service
We take all customer dissatisfaction seriously. To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint: