Contact Reassured

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Other ways to contact Reassured

Alternatively, you can call, email or write to us.

You can either call:

0808 168 2025

0808 239 3869

We’ll direct you to the right team depending on your query.

Email us:

customer.services@reassured.co.uk

Our Customer Service team are available 09:00 - 17:30, Monday - Friday

Write to us:

Reassured Ltd
Belvedere House
Basing View
Basingstoke
Hampshire
RG21 4HG

Have a complaint?

We’re dedicated to providing excellent customer service however, we understand that sometimes things can go wrong.

If you have a complaint about Reassured or the service you have received, you can contact the Reassured Complaints team via email complaints@reassured.co.uk with a clear explanation of the nature of your complaint.

We can usually resolve most issues within a couple of days. If we need longer, we’ll contact you to let you know who will be dealing with your complaint and outline the next steps.

As we investigate, we will keep in touch until your complaint has been resolved and provide a final response as quickly as possible. If you disagree with our decision, feel we have misunderstood anything, or you have any extra information, please let us know.

Alternatively, you may put your complaint in writing to:

Reassured Complaints Team
Reassured Limited
Belvedere House
Basing View
Basingstoke
Hampshire
RG21 4HG
Or you can make your complaint by phone: 0808 239 3869
Our Reassured Complaints team are available 09:00 - 17:30, Monday - Friday

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.

The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Financial Ombudsman Service Contact Information

Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567 or 0300 123 9123
Letter:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: https://www.financial-ombudsman.org.uk

Our complaints data

We record and publish data about any complaints that we receive, which can be found here.

Why choose Reassured?

Here are 5 good reasons to use our award-winning service:

We help you find cheaper life insurance by comparing multiple quotes from a panel of leading insurers
Our unrivalled broker service is fee-free and without obligation
We’re authorised and regulated by the Financial Conduct Authority (FCA)
We offer a dedicated customer service team
Do not just take our word for it; Trustpilot rates us 'Excellent' (100,000+ reviews)

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Other ways to contact Reassured

Have a complaint?

Our complaints data

Why choose Reassured?

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