You can call, email or write to us:

Our Customer Service team are available 09:00 - 17:30, Monday - Friday

  • Belvedere House
    Basing View
    RG21 4HG

Have a complaint?

We understand sometimes things can go wrong and we are dedicated to providing excellent customer service. So, if you have a complaint about Reassured or the service you have received, please let us know.

We can usually resolve most issues within a couple of days. If we need longer, we’ll contact you to let you know who will be dealing with your complaint and to outline the next steps.

As we look into your complaint, we will keep in touch until it has been resolved and will provide a final response as quickly as possible. If you disagree with our decision, feel we have misunderstood anything, or you have any extra information, please let us know.

To make a complaint you can contact our Complaints team via email with a broad outline of the nature of your complaint.

Alternatively, you may put your complaint in writing to:

  • Complaints Team
    Reassured Limited
    Belvedere House
    Basing View
    RG21 4HG
  • Or you can make your complaint by phone: 0808 239 3869
  • Our Complaints team are available 09:00 - 17:30, Monday - Friday

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.

The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Financial Ombudsman Service Contact Information

Our complaints data

We record and publish data about any complaints that we receive, which can be found here.

Why choose Reassured for your life insurance?

Here are 5 really good reasons to use the services of Reassured:

  1. We compare quotes, finding you the right policy, but never charge a fee
  2. Our unrivalled broker service is without obligation
  3. We are independent and impartial
  4. We offer a dedicated customer service team
  5. Do not just take our word for it; Trustpilot rates us 'Excellent' (50,000+ reviews)

Reassured articles:

Our customers love us
Trustpilot Star Rating

Very easy to understand and very quick

Yes very pleased with my choice very helpful easy to understand and very pleasant transaction all good!

Mrs M Rushworth

Very professional and reassuring

Very professional and reassuring. Life insurance sorted in about 10 minutes.

Stephen Davies

very courteous and friendly

very courteous and friendly. Polite professional and empathic.

Stedroy Fenton

Another happy customer

Another happy customer I am. They are very professional and kind. Fully communicative. I recommend.

Piotr Stepien

Really attentive during the call

Really attentive during the call, good clear guidance throughout. Well done.

Michael Reynolds

Amazing service

Amazing service quick fast and easy and Joey was a star on the phone really help me thanks.

Sera Woolley

I made the right choice and now I feel…

I made the right choice and now I feel relieved that I did.


Really genuine kind and compassionate…

Really genuine kind and compassionate team with great knowledge and friendly approach highly recommend them!

Katelia Merritt

I must say Jake took me through every…

I must say Jake took me through every step and was brilliant, recommend them anytime.

Allan Green

Very happy and everything explained…

Very happy and everything explained well, so glad a took the time to take the call, normally I would say I'm busy. But compared to other company's we save so much more money.

Jenny Berry
We’re rated as 'Excellent' with 78,541 customer reviews