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Complaints Publication Report - Reassured LTD
| Product/ Service grouping | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|---|
| Period 1st August 2021 -31st January 2022 | Insurance and pure protection | 4.54 per 1000 policies sold | 618 | 613 | 71.6 | 28.2 | 62.64 | Unclear guidance & arrangement |