Complaints Publication Report - Reassured LTD

Product/ Service groupingNumber of complaints opened by volume of businessNumber of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Period 1st August 2021 -31st January 2022Insurance and pure protection4.54 per 1000 policies sold61861371.628.262.64Unclear guidance & arrangement