Reassured have won in the ‘Best Customer Retention’ category of Legal & General’s Business Quality Awards (BQA).

The BQAs have been running for 12 years, aiming to showcase and celebrate better customer outcomes in the protection industry.

The award ceremony was held on 21st May 2024, with 17 winners selected overall. Categories included ‘Outstanding Performance’, ‘Data Precision’, ‘Consumer Duty’ and more.

The awards are split into two categories, those recognised by Legal & General and those who have provided submissions for entry.

Reassured were selected by Legal & General as the winner for the ‘Best Customer Retention’ category.

Phil Jeynes, Director of Corporate Strategy at Reassured, attended the award ceremony and said of the win:

Phil Jeynes headshot

It’s always nice to win an award but it really means something more when it’s based on a trusted partner’s view.

L&G are one of our major insurer partners and, as such, their recognition of the emphasis Reassured places on consumer outcomes and business quality is fantastic and a testament to the hard work of our entire team.

L&G work with thousands of brokers in the UK, so to be considered one of the best is a great accolade.

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