In September 2020, the Manchester office at Reassured was shortlisted for not just one, but six categories in the Call North West (CNW) Northern Contact Centre Awards.

Of the team categories:

  • Medium Contact Centre of the Year
  • Frontline Team of the Year
  • Best Agent Induction Programme
  • Recruitment & Retention Strategy

Of the individual categories:

  • Team Leader of the Year - Tom Entwistle
  • Sales Person of the Year - Riad Naamani

Our Manchester office were proud to win Medium Contact Centre of the Year 2020, presented at the virtual ‘Film Premiere’ themed award ceremony held on the 5th November.

For this award Reassured Manchester had to demonstrate their dedication to their customers, performance targets and results, staff development and staff empowerment.

This award is a fantastic achievement for the team and attests to how far they have come since early 2017 when the office first opened. Now, Manchester sells over 1,400 life insurance policies a month for the business and are consistently well over target. The team has also grown to over 80 people (and they are still recruiting!).

Reassured also walked away with the Best Agent Induction Programme and Recruitment & Retention Strategy awards.

Team People at Reassured has implemented multiple successful initiatives that focus on engaging, training, developing and retaining sales people within the business. This includes their 12-week onboarding programme, ‘Career Belt’ progression scheme, management development programme and ‘Road to Success’ programme.

These awards reinforce Reassured’s dedication to creating a truly empowered and driven workforce, by investing in our people so that every employee can realise their full career potential.

Lisa Pointon, Sales Director for the North, said of the awards:

Lisa Pointon headshot

To be nominated as finalists for six categories within the Northern Contact Centre Awards was a huge achievement in itself for Reassured.

The team and I are extremely proud to have won three of these awards; this is a fantastic achievement and a real testament to the hard work and dedication of everyone within the business.

Over the last 18 months Reassured Manchester has grown significantly and to be recognised for the hard work everyone has contributed is a real honour.


Notes to editors:

Reassured is an award-winning, FCA-regulated life insurance broker. As the UK’s largest life insurance broker * , the business specialises in arranging life insurance for families across the country and has helped protect over 1,000,000 families.

Reassured Ltd is authorised and regulated by the Financial Conduct Authority (616144).

Reassured Ltd (06838409) registered office: Belvedere House, Basing View, Basingstoke, England, RG21 4HG.

Reassured Ltd is registered in England and Wales.

Press releases:

Our customers love us
Trustpilot Star Rating

Very easy to understand and very quick

Yes very pleased with my choice very helpful easy to understand and very pleasant transaction all good!

Mrs M Rushworth

Very professional and reassuring

Very professional and reassuring. Life insurance sorted in about 10 minutes.

Stephen Davies

very courteous and friendly

very courteous and friendly. Polite professional and empathic.

Stedroy Fenton

Another happy customer

Another happy customer I am. They are very professional and kind. Fully communicative. I recommend.

Piotr Stepien

Really attentive during the call

Really attentive during the call, good clear guidance throughout. Well done.

Michael Reynolds

Amazing service

Amazing service quick fast and easy and Joey was a star on the phone really help me thanks.

Sera Woolley

I made the right choice and now I feel…

I made the right choice and now I feel relieved that I did.


Really genuine kind and compassionate…

Really genuine kind and compassionate team with great knowledge and friendly approach highly recommend them!

Katelia Merritt

I must say Jake took me through every…

I must say Jake took me through every step and was brilliant, recommend them anytime.

Allan Green

Very happy and everything explained…

Very happy and everything explained well, so glad a took the time to take the call, normally I would say I'm busy. But compared to other company's we save so much more money.

Jenny Berry
We’re rated as 'Excellent' with 77,953 customer reviews